We Ship all packages via USPS. Packages should arrive within 3-10 business days of your order. Express shipping is also available. If you receive a damaged item please call or E-mail us immediately, and we will take steps to either send a replacement or issue a credit. *WE ONLY SHIP TO THE UNITED STATES.
Privacy & Security
Cool2school adheres to strict industry standards for payment processing, including: • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. • Industry leading encryption hardware and software methods and security protocols to protect customer information. • Compliance with the Payment Card Industry (PCI) Data Security Standard. How we protect your privacy: We use security measures to protect against the loss, misuse and alteration of data used by our system. Sharing and Usage: We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
Returns, Refunds, Cancellations & Replacements
We will refund your order in full if canceled before we ship your items.
When returning merchandise - please follow these easy steps: 1. Merchandise may be returned for exchange or store credit within 30 days of purchase if it is in new condition and in original packaging. Seasonal merchandise and sale items are not returnable. 2. Please state the reason for the return or give a description of the problem for each item you are returning. If you do not have your original packing slip, please include a note with your name, address, phone number (in case we have questions), order number (if you have it), and the reason for the return. 3. If you choose to exchange the item for an item of greater value any difference in price, plus nominal postage, will be charged to your credit card. If you choose an item of lesser value you will be issued a store credit for the difference. 4. Please send your return, securely wrapped, prepaid and insured via United States Postal Service or UPS to:
Cool2School Returns Department 915 S. Main St Bellingham, MA 02019 We are sorry, but we cannot accept C.O.D returns. 5. Within 2 weeks, we will issue you a store credit (less any applicable shipping) that may be used toward any future online purchase. We only refund shipping charges if we made an error with your order.
Ordering
Order anytime through our website or call us to place an order by phone at 866-431-7677.
Payment, Pricing & Promotions
We offer reasonable prices for high quality merchandise. We do occasionally offer discounts and promotions if you are a member of our site. Loggin to create your account, or join our birthday club for free gifts.
